Veeco Salon Furniture + Design hand checks every order that leaves our Melrose Park facility before it is packed and shipped. We guarantees our products against factory defects as follows:
• All hydraulic pumps are guaranteed for Five (5) years from date of delivery
• All dryer motors and faucets are guaranteed for Two (2) years from date of delivery
• All other Veeco furniture pieces are guaranteed for One (1) year from the date of delivery
Please contact your sales associate for details about re-stocking fees (applicable on stock items only), manufacturer’s warranties on non-Veeco products and general return policies. Veeco does not accept returns on custom furniture pieces or final sale inventory clearance items advertised and sold “as-is”. No returns will be accepted without prior written consent and return authorization number provided to you by Veeco Manufacturing, Inc. If a qualifying Veeco product needs to be returned, please contact Veeco directly for approval prior to arranging for the return of your product. Veeco reserves the right to refuse delivery of any unauthorized returns. Credit will only be extended for unused goods returned in their original packaging and in their original condition. Veeco will not accept returns of items purchased through a third party distributor. If you have purchased your Veeco furniture pieces from an authorized distributor, any warranty claims, damage claims, repair requests, or return requests must first be submitted to the distributor.
The procedure for reporting freight damage can be located here.